How does the ordering process work?

Customers add items to the shopping cart and when ready to checkout, the user must register an account with OrbitLightShow.com.  After registration, the customer may then complete the checkout flow.  Assuming all items are ready and in the shopping cart, the customer will first select a shipping method...

Currently, we offer 4 shipping methods: USPS First Class, USPS Priority Mail, USPS Overnight Express/International Priority, and In-Store Pickup. Please factor in 1 business day to actually fulfill package handling and building of custom orders (glove sets, orbits, etc). Selecting OVERNIGHT EXPRESS does not necessarily mean 1 business day delivery. It is actually two business days so please order accordingly.

The customer will then continue to the next screen where they will select a Payment Method as well as enter any gift vouchers or discount coupon codes if applicable...

There are 3 payment methods, PayPal (including credit cards and debit cards), send Check / Money Orders, and Cash / In-Store Pickup.

If PayPal (credit card) is selected, the user will continue to the Order Confirmation page to verify Delivery Address, Billing Information, and Products being purchased. Once verified, the user will need to click on 'Confirm Order' to be brought to the PayPal checkout page...

If the customer does not have a PayPal account but still wishes to pay with credit card, they may do so by clicking on the "continue" link as shown in the picture below:

After making a payment with PayPal, you may receive a series of emails. An email confirming that your order and payment was accepted followed by another series of emails with a Delivery Code / Tracking Confirmation from USPS and PayPal. You may receive an automated message stating that your order has been "packaged" and that it has been "delivered". This status update may not necessarily mean that your package is in your mail box, but that it is in OUR outgoing mailbox at our facility, ready to be picked up by our mailperson. Customers are urged to track package status using the delivery code that is emailed automatically from USPS.com and/or PayPal (usually within 24 hours of the posted payment).

For Checks and Money Orders by mail...

After checking out using this payment method, customers are asked to send a copy of the order (printed or written by hand) with payments to: Aaron Son, PO BOX 1921, Los Alamitos, CA 90720. When we receive the physical payment, we will locate your order and update the Status as necessary so you will receive notifications and status updates to the email you have on file.

For Cash payments during In-Store Pickups...

Customers are asked to complete the checkout process using the Cash Payment method and select In-Store Pickup as the shipping method. Once the order is completed online, please send a text message to 562 477 8386 with your FULL NAME and ORDER # and a brief message stating that you would like to schedule a time and location for pick up. We will call you back or text you the information you need. Of course, you can read up on our new service called OrbitMobile and see a list of all our contact numbers to setup in-person pickups. Usually pickups need at least 24 hours advanced notice before filling orders in our pick-up bin, so order at least 1 business day in advance then when you are expecting to pick up. Locations may vary but are often located at 7575 Carson Street, Long Beach, CA 90808 in the Long Beach Town Center (between the In-N-Out Burgers & the E-Z Lube parking lot. Mon-Fri 8PM to 10PM by APPOINTMENTS ONLY).

For all other Questions and Concerns:

Join our discussion and help forum: http://www.orbitlightshow.com/forums