We understand that sometimes you will receive a
package that you are not completely satisfied with. We have also all experienced
a defective item or two in our own lives. Out of hundreds of products ordered, it's inevitable
that a few bad apples may make it to your hands even though all products are
tested before packaging. So, we have an easy policy....
Before sending keychain lights back for exchange, please see if the following video helps troubleshoot a common problem:
Refunds:
Due to the nature of our products, there are NO REFUNDS.
However, we give store credit and exchanges with no questions asked.
Exchanges:
It's easy to return an item if its defective for exchange
on another item of equal or lesser value.
Please take your your defective product(s) and package it
up into a similar package/box as it was shipped to you. Simply write or type up
a note of exactly what is wrong and what you want done to be completely
satisfied. If it is fair and legitimate request, we will handle it immediately. DO NOT SEND USING EXPRESS OR CERTIFIED MAIL, this requires a signature and because this is a PO BOX, no one will sign for it so we will never get it. Send it Priority or Standard First Class PLEASE! This is important.
Please include the following:
Your Full Name
Your Mailing Address
Your Contact Number
The Order Number
The Solution you are requesting
Alternatively, just send back the original receipt we
sent you with your package as it has all that information on it already.
If you forget to leave a note with the package of what you want done, this has
happened before, there will be further delays in assisting you.
Send the above requested information and the defective
items to:
OrbitLightShow.com
c/o Aaron Son
PO Box 1921
Los Alamitos, CA 90720
When we receive your package and have read the note
inside, we will proceed to exchange your defective products according to your
note.
That's it. We are no longer requiring that customers to
call or email us first. It is much easier to simply pick up your package, read
your note, solve your concern, and if necessary send you new stuff.
